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CRM 2011 for Outlook Will Not Export to a PDF or Office document but it works correctly through Internet Explorer

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DataExportTruckAre you suddenly seeing the problem that CRM 2011 for Outlook will not export to a PDF or Office document but it works correctly through Internet Explorer? Here are some possible solutions.

Microsoft has recommended removing these updates, if present: KB2699988, KB2719177, KB2722913 to address this problem.

If removing the above updates does not work, or the updates are not present on the PC, you have 3 more options. (updated as of early this morning 10/19/12)

The latest news from Microsoft is that this is NOT fixed in CRM Rollup 11, but is expected to be addressed in Rollup 12.

Note that the Microsoft’s initial response was option 3a, but this creates a security weakness. Applying the change in 3b fixes the potential problem created through 3a.

1. The first way would be to run the report from the Web Client, and export the results from there. (CRM through Internet Explorer)

2. The second option would be to hit Ctrl + Alt, and then click the export button, from within the Outlook Client. When you choose the file type, it should prompt you to Save or Open.

3. The third option would be to make the following registry key changes:

a. The first is the FEATURE_MIME_HANDLING setting in the registry.

i. Open the registry (regedit)

ii. Go to HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftInternet ExplorerMAINFeatureControlFEATURE_MIME_HANDLING, and change the DWORD entry for OUTLOOK.EXE from 1 to 0

iii. Restart Outlook

iv. If you have 32 –bit Outlook and 32-bit OS then the path is:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet ExplorerMAINFeatureControlFEATURE_MIME_HANDLING

b. The second is the in the FEATURE_RESTRICT_FILEDOWNLOAD in the registry at the following location:

i. Open the registry (regedit)

ii. Go to HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftInternet ExplorerMAINFeatureControlFEATURE_RESTRICT_FILEDOWNLOAD, and change the DWORD entry
for OUTLOOK.EXE from 1 to 0

iii. Restart Outlook

iv. If you have 32 –bit Outlook and 32-bit OS then the path is:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet ExplorerMAINFeatureControlFEATURE_RESTRICT_FILEDOWNLOAD

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