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The Dynamics 365 & Power Platform 2023 Wave 1 release is here

The Dynamics 365 and Power Platform 2023 Release Wave 1 is here, and it brings new innovations that will provide significant capabilities to transform your business. While this release wave of the year offers hundreds of new features and enhancements across all of their applications, I'm excited on what's coming for Customer Insights and Pro Development.

Dynamics 365 & Power Platform 2023 Release Wave 1, Customer Service and AI Builder

 

The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvements. In particular, I want to highlight what's new with Customer Service and AI Builder.
What's new with Customer Service?
Dynamics 365 Customer Service is an industry-leading end-to-end service platform that enables organizations to improve upon customer support, including self and assisted service throughout the customer engagement lifecycle.

Power Platform 2022 Release Wave 2, Customer Service and AI Builder

The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to transform your business.

Microsoft's latest Dynamics 365 release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Intelligent Order Management, Project Operations, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, Customer Insights, and Microsoft Cloud for Healthcare, Financial Services, Nonprofit, Sustainability, and Retail.

Power Platform 2022 Release Wave 1, Customer Service and AI Builder

Microsoft Dynamics 365 and Power Platform 2022 Release Wave 1 is here, and it brings new innovations that provide significant capabilities to transform your business.

The Microsoft Dynamics 365 release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Supply Chain Insights, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, Remote Assist, Customer Insights, Customer Voice, and Microsoft Cloud for Healthcare, Financial Services, Sustainability, and Nonprofit.

Dynamics 365 2021 Release Wave 2 Customer Service and Field Service Updates

Dynamics 365 2021 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications including Marketing, Sales, Service, Finance, Operations, Human Resources, Commerce, Fraud Protection, Customer Insights, Customer Voice and Business Central.

Dynamics 365 Customer Service 2020 Wave 2 is coming!

Dynamics 365 Customer Service 2020 Wave 2 is coming!
Dynamics 365 Customer Service 2020 Wave 2 is coming this October and with it, a plethora of updates and improvements.  Here are some important changes coming to your Dynamics Online environment soon:
Legacy to Unified Interface Service Scheduling Migration
Still using the legacy service schedule?  This update will automatically migrate service scheduling to the new UI experience.

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