In the rapidly evolving world of technology, customer service has become more important than ever before. With the increasing complexity of IT systems and the ever-growing demand for digital solutions, the role of customer service in the IT industry has expanded significantly.
The Power of Exceptional Customer Service in the IT World
The Dynamics 365 & Power Platform 2023 Wave 1 release is here
The Dynamics 365 and Power Platform 2023 Release Wave 1 is here, and it brings new innovations that will provide significant capabilities to transform your business. While this release wave of the year offers hundreds of new features and enhancements across all of their applications, I'm excited on what's coming for Customer Insights and Pro Development.
Dynamics 365 & Power Platform 2023 Release Wave 1, Customer Service and AI Builder
The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvements. In particular, I want to highlight what's new with Customer Service and AI Builder.
What's new with Customer Service?
Dynamics 365 Customer Service is an industry-leading end-to-end service platform that enables organizations to improve upon customer support, including self and assisted service throughout the customer engagement lifecycle.
Dynamics Omnichannel for Customer Service
What is Dynamics Omnichannel for Customer Service?
Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between your Agents and your customers. With Omnichannel, employees get a single platform that provides all the customer data, communication channels, and tools in one place.
Power Platform 2022 Release Wave 2, Customer Service and AI Builder
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to transform your business.
Microsoft's latest Dynamics 365 release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Intelligent Order Management, Project Operations, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, Customer Insights, and Microsoft Cloud for Healthcare, Financial Services, Nonprofit, Sustainability, and Retail.
Power Platform 2022 Release Wave 1, Customer Service and AI Builder
Microsoft Dynamics 365 and Power Platform 2022 Release Wave 1 is here, and it brings new innovations that provide significant capabilities to transform your business.
The Microsoft Dynamics 365 release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Supply Chain Insights, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, Remote Assist, Customer Insights, Customer Voice, and Microsoft Cloud for Healthcare, Financial Services, Sustainability, and Nonprofit.
Dynamics 365 2021 Release Wave 2 Customer Service and Field Service Updates
Dynamics 365 2021 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications including Marketing, Sales, Service, Finance, Operations, Human Resources, Commerce, Fraud Protection, Customer Insights, Customer Voice and Business Central.
Dynamics 365 Customer and Field Service 2021 Wave 1
Dynamics 365 Customer and Field Service 2021 Wave 1 has arrived, with updates to the Customer and Field Service modules.
What is Customer Service?
Dynamics 365 Customer Service offers end-to-end service capabilities for customer support, including customer self service.
Dynamics 365 Customer Service 2020 Wave 2 is coming!
Dynamics 365 Customer Service 2020 Wave 2 is coming!
Dynamics 365 Customer Service 2020 Wave 2 is coming this October and with it, a plethora of updates and improvements. Here are some important changes coming to your Dynamics Online environment soon:
Legacy to Unified Interface Service Scheduling Migration
Still using the legacy service schedule? This update will automatically migrate service scheduling to the new UI experience.
Dynamics 365 Customer Service Insights is Generally Available
If your organization is using Dynamics 365 for Customer Service, there's some great news that just hit the press today. Customer Service Insights is now generally available! This provides AI driven insights to help your organization make better decisions and proactively improve customer satisfaction with confidence.
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